AMP Group Practice Feedback

Mission Statement We strive to deliver SAFE, high quality compassionate CARE to all our patients.

We are committed to work in a supportive courteous manner, in partnership with our patients.

We take a proactive approach to the NHS and General Practice, whilst remaining RESPONSIVE to the needs of our diverse practice population.

We are proud of our well trained, WELL-LED and highly motivated Primary Care Team who are here to help.

We will always do our best to provide an EFFECTIVE service. Core Values Putting patients at the heart of everything we do.

Quality – Providing high standards of care.

Equality – We operate within an ethical framework through openness and transparency.

Compassion – Caring about our patients.

Staff – Our practice team is committed to teaching, learning and professional development.

6 National award winners.

2 NHS awards in leadership.

AMP Group Practice Survey Results

40 surveys were completed.

Question	Yes	No
Do you find it easy to contact the surgery by telephone?	36	1
Do you find it easy to contact the surgery using our website?	20	7
Do you feel our reception and admin team are helpful at the practice?	31	5
Do you have confidence and trust in the clinician that treated you today?	30	4
Do you feel the healthcare professional was good at listening to you today?	29	4
Do you feel your needs were met today and the healthcare professional has involved you in your care and treatment?	28	3
Are you happy to share your comments online?	28	7
Are you satisfied with the overall services provided?	34	2
Would you recommend us to your friends and family?	32	3

Read some of our recent feedback

It has been a wonderful experience with the staff and doctors. Dr Dempsey was really helpful and patient. The receptionist was helpful when booking the appointment. Ruby the nurse was very prompt, efficient and friendly. Noted an improvement over the last 18 months. Dr Dempsey is a really good doctor, he goes above and beyond. Very friendly, helpful staff. Got a next day appointment. Thank you. Excellent, professional staff and doctors. I am happy with the telephone service but I do not know how to register for the 24hr booking. I have started seeing your Facebook posts. This is very useful to keep us up to date. I have not seen the hard work behind he scenes needed to lobby. Absolutely marvelous setting and services. Excellent all round Improve your doctors and telephone waiting times.